General
What is this mentorship platform about?
Our platform connects mentees with highly-qualified mentors and industry professionals to provide guidance and support in various fields, helping individuals reach their full potential.
How can I sign up for the platform?
You can sign up by visiting our website and clicking on the “Sign Up” button. Fill in the required information, and you’ll be ready to start exploring mentorship opportunities.
Free Appointments
Who is eligible for free appointments?
Free appointments are available to young students seeking career guidance. These slots are offered on a first-come, first-served basis.
How do I book a free appointment?
Check our website regularly for available free appointment slots. Once a slot is available, you can book it directly through our platform.
Are there any restrictions on free appointments?
Yes, free appointments are subject to availability and are specifically for young students. Please check regularly for open slots as they are limited.
Paid Appointments
What are paid appointments?
Paid appointments offer personalized, one-on-one sessions with your chosen mentor. These sessions are tailored to your specific goals and are booked at an hourly rate.
How do I book a paid appointment?
Browse through our mentor list, select a mentor that aligns with your goals, and book a slot at the listed hourly rate.
What is the cancellation policy for Paid appointments?
Cancellations must be made at least 24 hours in advance to receive a refund. Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund.
Charity Appointments
What are charity appointments?
Charity appointments allow you to support a charity organization while receiving valuable mentorship. The fee paid for the session will be donated to a charity of your choice from our list.
How do I book a charity appointment?
Select a mentor and choose a charity organization from our list during the booking process. The session fee will be donated to the selected charity.
Can I get a refund for a charity appointment?
No, cancellations for charity appointments are not eligible for refunds as the fee is donated to charity.
Payments & Billing
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure online payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information.
Can I get a receipt for my payment?
Yes, a receipt will be emailed to you after your payment is processed
Technical Support
I’m having trouble logging into my account. What should I do?
Click on the “Forgot Password” link on the login page to reset your password. If you’re still having trouble, contact our support team for assistance.
What if I experience technical issues during a session?
If you experience technical difficulties, please contact our support team immediately. We will work to resolve the issue as quickly as possible.